We accept secure online payments via Razorpay, which supports credit/debit cards, UPI, net banking, and mobile wallets.
We ship all orders through our trusted logistics partner, Shiprocket, ensuring safe and timely delivery.
Orders are typically processed within 2 business days and delivered within 6 to 8 days, depending on your location. You'll receive a tracking link once your order is shipped.
Currently, we do not offer returns or exchanges. However, if your product arrives damaged or incorrect, please contact our support team within 24 hours of delivery for assistance.
Once your order is shipped, we’ll send you a tracking link via email/SMS so you can monitor its status in real time.
Yes! We use Razorpay, a trusted and secure payment gateway, ensuring all transactions are encrypted and safe.
© copyright 2025, Frag Aromatic Pvt. Ltd., All Rights Reserved.
At Kenil Agarbatti, we strive to deliver high-quality products with care. However, due to the nature of our products, we do not accept returns or refunds, except in the case of damaged or wrongly delivered items.
The product is completely damaged during shipping
You received a wrong item (not as per your order)
You must notify us within 24 hours of delivery with unboxing photos and order details.
Upon verification, we will offer a store credit equivalent to the product amount, which you can use for future purchases.
Refunds to original payment methods are not applicable.
📧 For issues, please contact us at: info@fragaromatics.com
We use PhonePe Payment Gateway to ensure all transactions are processed smoothly and securely.
UPI (Google Pay, PhonePe, Paytm, etc.)
Credit/Debit Cards
Net Banking
Wallets
All payments are 100% secure and encrypted. Your personal and payment information is never stored or shared.
Orders are shipped via Shiprocket, our trusted logistics partner.
Order Processing Time: 1–2 business days
Estimated Delivery Time: 3–7 business days (based on your location)
Tracking Information: Will be shared via SMS or email after dispatch
Please ensure your shipping address is accurate. We are not responsible for delays caused by incorrect details or unforeseen courier delays.
By using our website and placing an order, you agree to the following terms:
All products listed are subject to availability.
Orders may be canceled by us in rare cases due to stock or technical issues. Full store credit will be issued in such cases.
You agree not to misuse the website, engage in fraudulent activities, or manipulate order processes.
All visuals and product descriptions are for representation purposes and may vary slightly in color or packaging.
Welcome to Kenil Agarbatti. By browsing or purchasing through our website, you accept and agree to be bound by these terms and conditions:
All prices are in INR and inclusive of applicable taxes.
We reserve the right to update or change any part of these policies at any time without prior notice.
Any misuse or abusive behavior on the website will result in order cancellation and account restrictions.
Our liability is limited to the value of the product purchased.
For any further queries or support, feel free to reach out to our team at info@fragaromatics.com.