At Kenil Agarbatti, we strive to ensure every product reaches you in perfect condition. However, in the rare case that a wrong product is delivered, we’re here to help.

 

✅ Eligible Returns

We only accept return and refund requests under the following condition:

• Wrong product delivered (product received is completely different from what was ordered)

 

🕐 Request Timeframe

• You must raise a return/refund request within 1 day of delivery

• An unboxing video is mandatory as proof (must clearly show the package being opened for the first time)

• The product must be returned in its original condition and packaging

 

📦 Return Process

• The return shipping must be arranged by the customer

• Once we receive the product and inspect its condition, we’ll proceed with the refund

 

💰 Refund Timeline

• Refunds are credted within 3 to 5 working days after the returned item reaches our warehouse

• The amount will be credited via the original payment method.

🔔 Note:

• Returns without a valid unboxing video or requests made after 1 day of delivery will not be accepted.
• For assistance, contact us at 📧 info@fragaromatics.com or WhatsApp us via our website.