At Frag Aromatic, we are committed to delivering your order in a timely, safe, and efficient manner. This Shipping Policy outlines how we process and ship your orders using our trusted logistics partner, Shiprocket.

 

📦 Order Processing Time

• All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).

• Orders placed after 2 PM IST will be processed the next working day.

• In case of any unexpected delays due to inventory or technical issues, we will notify you via email or phone.

 

🚚 Shipping & Delivery

• We ship across India through our logistics partner Shiprocket, which ensures reliable and timely delivery.

• Once your order is dispatched, you will receive a tracking link via SMS/email to monitor your shipment in real-time.

• Estimated Delivery Time:

  • Metro Cities: 2–4 business days

  • Tier 2 & Tier 3 Cities: 4–6 business days

  • Remote or Rural Areas: 5–8 business days

Please note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, or local restrictions.

 

📍 Shipping Charges

• We offer Free Shipping on all orders above ₹999/-.

• Orders below ₹999/- may attract a nominal shipping fee, which will be displayed at checkout before payment.

 

📦 Packaging

• All orders are carefully packed using secure and eco-friendly packaging materials to ensure your products arrive in perfect condition.

• Fragile items like glass bottles or incense stands, if any, are double-checked and bubble-wrapped.

 

❗Delivery Issues

• If your order shows as “Delivered” but you haven’t received it, please contact us within 24 hours of delivery confirmation.

• In case of incorrect shipping address or failed delivery attempts, the package may be returned to us. Re-shipping will be done only after additional shipping charges are paid by the customer.

 

🔁 Returns Related to Shipping

• We only accept returns if the wrong product has been delivered (Refer to our Return & Refund Policy).

• To be eligible for such return, an unboxing video is mandatory.

• Return shipping must be arranged by the customer.

 

📬 Contact Us

For any queries related to shipping, tracking, or delays, please reach out to us at:
📧 info@fragaromatics.com
📞 +91 98980 16047