Welcome to Frag Aromatic Pvt. Ltd. By accessing and using our website (www.fragaromatics.com), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order or using any services.

1. Use of Website

• This website is owned and operated by Frag Aromatic Pvt. Ltd.

• By browsing or purchasing from this site, you agree to be legally bound by these Terms.

• You must be at least 18 years of age to use this website or make any purchases.

2. Products & Orders

• All products are subject to availability. We reserve the right to discontinue or modify any product without prior notice.

• Prices for our products are subject to change without notice.

• By placing an order, you agree that all information provided is accurate and complete.

3. Payment

• We accept payments through secure gateways such as PhonePe PG.

• All transactions are processed in Indian Rupees (INR).

• Kenil Agarbatti is not responsible for any payment failures caused by third-party services.

4. Shipping

• We deliver across India using trusted delivery partners via Shiprocket.

• Shipping time may vary depending on your location and order volume.

• You will receive tracking details once your order is dispatched.

5. Return & Refund

• Returns and refunds are only applicable in case of wrong product delivered.

• The return request must be raised within 1 day of delivery, along with an unboxing video and original packaging.

• The return shipping must be arranged by the customer.

• Refunds are processed within 3 to 5 working days after product inspection.
  (Please refer to our Refund & Return Policy for detailed terms.)

6. Privacy

• Your personal data is handled in accordance with our Privacy Policy.

• We use your data solely for order processing, shipping, and improving user experience.

7. Intellectual Property

• All content on this website — including product images, text, graphics, and logos — is the property of Kenil Agarbatti a brand owned by Frag Aromatic Pvt. Ltd. and is protected under applicable copyright laws.

• Unauthorized use or reproduction is strictly prohibited.

8. Limitation of Liability

• Kenil Agarbatti shall not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use the website or products.

9. Changes to Terms

• We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

• Continued use of the website after any changes constitutes acceptance of those changes.

10. Governing Law

• These terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts of Ahmedabad, Gujarat.

For any questions or concerns, please contact us at:
📧 info@fragaromatics.com
📞 +91 98980 16047